Returns & Refund Policy
This Returns & Refund Policy (‘Policy’) applies to purchases made in-store at any of our retail outlets or online through www.mikepawleysports.com.au (the ‘Site’).
Want to return an Item?
Just looking to return an item? Click the button below to head to our returns portal.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Change of mind?
If you are not 100% satisfied with a product you purchased from Mike Pawley Sports, whether made in-store at any of our retail outlets, or online through our Site, you may return it within 30 days of purchase for a refund or exchange.
We may, at our discretion, offer you a refund or exchange provided the following conditions are satisfied:
The product is returned in a "saleable condition". By saleable condition we mean that the item hasn’t been opened or used, is still in its original condition, and all original packaging, product manuals and accessories are included;
The product has not been used;
The product has not been damaged;
The product is returned with the original proof of purchase. If you can’t provide proof of purchase we will be unable to provide you with a refund, exchange or credit note.
Any unwanted items must be sent back to Mike Pawley Sports at the customer’s expense and any shoe box or packaging must be in its original condition, not damaged or marked.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note refunds are on goods only, not delivery charges. Any charges associated with returns are to be paid by the Customer. You acknowledge and agree that you are liable for any postage and delivery costs associated with any refund pursuant to this clause.
Products damaged during delivery?
If the product you ordered has been damaged during delivery, please notify our Customer Support Team via email as soon as possible.
We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receipt of the product.
Mike Pawley Sports guarantees our products against ‘major failures’ (as defined under Australian Consumer Law) including manufacturing faults, material defects and workmanship for 90 days from the date of purchase. If you make a warranty claim under this clause within the specified period, any product that is assessed as having a major failure will be replaced or refunded.
In order to make a warranty claim, you must provide proof of purchase to be eligible for a refund, repair or replacement. Proof of purchase will show the date of purchase of the product, description of the product and the price paid for the product.
For in-store purchases, please return your product to the store in which you purchased it as this will facilitate an easier exchange, refund or replacement if applicable.
For online purchases, please send written notice to our Customer Support Team including photos of the faults detected in the product so we can assess your warranty claim. You may be required to return your item to us in some circumstances.
If the problem with the product is considered minor, Mike Pawley Sports may, at its sole discretion, either offer a free repair or replace any defective products or part thereof with a new or remanufactured equivalent.
Exceptions to Consumer Guarantees
To protect all our customers and make sure we handle every exchange or refund with reasonable fairness, we may refuse to provide a repair, replacement or return for a product in accordance with Australian Consumer Law under any of the following situations:
The damage was caused by misuse, abuse, improper use or not taking reasonable care of the product;
The problem was caused by normal wear and tear;
You misused or handled the product in any way that caused the problem;
The damage was caused by using the product in a way it was not meant to be used;
The damage was accidental (including damage by pets);
You did not follow the manufacturer's instructions according to the label on a product.
You knew or were made aware of the problem(s) with the product before you purchased it.
You asked for alterations to a product, against our advice, or you were unclear about what you wanted.
Any other exceptions apply under the Australian Consumer Law.
How to return a product?
For in-store purchases, please return your product to the Store in which you purchased it as this will facilitate an easier exchange, refund or replacement if applicable. You must present proof of purchase, preferably your original register receipt.
We aim to process any requests for repairs, replacements or refunds within 14 days of receipt.
Before returning an item via post, please email our Customer Support Team together with your proof of purchase confirmation and contact mobile number and we will reply with instructions how to get your item back to us for exchange, repair or refund.
We will free post any exchange back to you but you are responsible for posting or delivering the product back to us for exchange or refund.
If the returned product is eligible for a repair, replacement or refund under the terms of this Policy then we will reimburse you for the reasonable postage, shipping or transportation costs for the returned product.
If you need any further assistance during the hours of 10:00am to 4:00pm AEST Monday to Friday concerning any refund, repair or replacement, please contact our Customer Support Team.