Returns & Refund Policy

At Mike Pawley Sports, we want you to shop with confidence. Below is a summary of our returns policy, including your rights under Australian Consumer Law.

Change of Mind Returns

If you change your mind, we’re happy to offer you a refund, exchange or store credit provided that:

Items are returned within 30 days of purchase
Items are unused, unworn, and in original condition
All original tags and packaging are intact
Proof of purchase is provided

Refunds will be processed to the original payment method.

Return postage costs for online orders are the responsibility of the customer. Original shipping fees are non-refundable.

Sale & Clearance Items

Sale and clearance items are eligible for exchange or store credit only if returned within 30 days and in original condition.

Please choose carefully, as refunds are not provided for sale items due to change of mind.

Online Returns

(1) Change of Mind

If your item doesn’t fit or suit for any reason, you may return it within 30 days of purchase for a refund, exchange, or store credit, provided it is unused, unworn, and returned in its original packaging with all tags intact.

To return an online order:

Complete and print the Online Returns Form below.

Securely package the item in its original condition
Drop it off in person or send via Australia Post to: Mike Pawley Sports Online Returns, 335A Condamine Street, Manly Vale, NSW, 2093

We recommend using a tracked postal service for your return or drop them into the Manly Vale Store above, as we cannot be responsible for items lost in transit.

Return postage costs for change-of-mind returns are the responsibility of the customer
Refunds (where applicable) apply to the cost of goods only
Original delivery charges are non-refundable. You are responsible for the postage fees on any unwanted item you wish to return.

(2) Incorrect item received

If you receive an item that is different from what you ordered, please contact our Customer Support Team as soon as possible so we can investigate and resolve the issue quickly.

If we have supplied the incorrect item, we will arrange a replacement or refund and cover any reasonable return postage costs.

If the incorrect item was ordered in error by the customer (for example, wrong size, colour, or model selected at checkout), this is treated as a change-of-mind return and is subject to our standard returns policy above. Return postage costs for customer ordering errors are the responsibility of the customer.

(3) Item damaged during delivery

If your order arrives damaged in transit, please contact our Customer Support Team as soon as possible after delivery, including photos of the damage where possible.

Once assessed, we will arrange a repair, replacement, or refund, depending on the nature of the damage and item availability.

To ensure we can resolve delivery damage claims promptly, we ask that you notify us within 14 days of receiving your order.

Faulty Items & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

A product is considered faulty if it has a manufacturing defect or fails prematurely when used in a normal and reasonable way for its intended purpose.

What is not considered a fault

Products that have reached the end of their reasonable lifespan due to normal wear and tear are not considered faulty under Australian Consumer Law.

To this end, footwear is a high-wear product. The lifespan of shoes depends heavily on how often they are worn, the surfaces they are used on, and how they are cared for. Shoes that show signs of general sole wear, upper breakdown, abrasion, compression, or structural breakdown consistent with regular use are not considered faulty.

In addition, the following are also not considered faults and are not eligible for a refund or replacement under Australian Consumer Law:

Damage caused by incorrect use, misuse, or use outside the product’s intended purpose. For example, if you use a lightweight gym shoe to run in bush terrain and some damage happens to the sole (which was not intended for that trail running) that is not covered.
You misused or handled the product in any way that caused the problem. For example, if you use a running shoe for playing soccer or skateboarding and you get a hole in the upper mesh (which was not manufactured for that purpose) that is not covered.
Damage caused by lack of care or maintenance.
Accidental damage or damage caused by pets.
You knew or were made aware of the problem(s) with the product before you purchased it.
Products that have been altered in any way after purchase.
Any other exceptions apply under the Australian Consumer Law.

Assessment of Faulty Claims

All faulty item claims are assessed on a case-by-case basis, taking into account:

The type of product
The price paid
The length of time since purchase
The frequency and conditions of use
Whether the product has been used as intended

Where an item has reached the end of its reasonable lifespan through normal use, it is not considered faulty under Australian Consumer Law.

Remedies

If a fault is confirmed for any item, including sale and clearance products:

For a major failure, you may choose a refund or replacement
For a minor failure, we may offer a repair or replacement

Contact Us

If you need any further assistance concerning any refund, repair or replacement, please call us on 02 9907 0773 or contact our Customer Support Team between the hours of 10:00am to 4:00pm AEST Monday to Friday.