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How can we help?

Click on the Frequently Asked Questions below to view the answers on how we can assist you.


If you need help from our Customer Support Team, please email support@mikepawleysports.com.au for assistance.

Please include your mobile number so we can get in touch asap!

If you wish to connect with one of the experienced members of our Sales Team for assistance, please call one of our local stores:

  • Dee Why (Pittwater Rd) - (02) 9981 2633
  • Dee Why (Howard Ave) - (02) 9981 1324
  • Forestville (The Centre) - (02) 9451 1130
  • Manly Vale (Condamine St) - (02) 9907 0773
  • Mona Vale (Bungan Lane) - (02) 9979 7964

Although the majority of our products are available across all 5 retail stores, some items - for example, a particular product, size, or colour - may only be available online.

Once at the checkout, please select the "Click & Collect" delivery option so that when your order is complete, we can transfer your purchase to your nominated store for easy pick up.

Email our Customer Support Team if you need help.

Make sure you include your mobile number so we can get in touch in lightning speed!

Sometimes your size or your colour preference for a particular item may not be available online, but may instead be available at one of our 5 retail stores.

Email our Customer Support Team for information on product availability instore.

Make sure you include your mobile number so we can get in touch in lightning speed!

Our products are sized in US, UK or European fittings. As there is no international standard, we highly recommend you refer to the Product Size Guides listed by brand.

If you're still unsure of your size, please contact our Customer Support Team for assistance or visit us instore for guidance to help you find the correct fit for your feet!

If your items don't fit once you've tried them on at home, don't worry! You may return your items within 30 days. Fill in your details on our Online Returns Portal.

All payments are processed in Australian Dollars (AUD).

When you make a payment online, you will be directed to PayPal, our payment gateway provider. If you don't have a PayPal account you can also pay with Visa and MasterCard credit and debit cards as well as American Express cards.

All payments are encrypted and processed securely through PayPal and we do not store any customer credit card details.

Please contact our Customer Support Team if you're having any trouble with payment.

If you prefer not to pay online, you can also pay by credit card over the phone. Please click for store details.

Mike Pawley Sports delivers Australia wide. We offer FREE delivery for transactions above AUD $200. For your convenience, we also offer both standard and express delivery within Australia.

You can also select the FREE Click & Collect delivery option at the checkout to arrange in-store pickup from one of our 5 retail stores (as nominated by you). Click for store locations

Please note, if a product is not in stock in your preferred store, we’ll ship it to your store for free and let you know when it’s ready to collect.

Once we have received your order and payment, we will pack and dispatch the item within 2 business days. If we are unable to dispatch your order for any reason, we will notify you within 2 business days.

Once your order leaves our store, you will receive a ‘delivery confirmation email’, so it is important your email address is correct when you first place your order through our Site. Please notify us as soon as possible if you find your contact details are incorrect.

If you have not received this email, or if your parcel hasn’t arrived within the expected delivery time frame, please contact our Customer Support Team and we will start investigating immediately for you.

When you select the "Click & Collect" delivery option at the checkout, you will nominate which store you would like us to deliver your items to, free of charge. Click for store locations

Click & Collect parcels will need to be signed for at the store you nominated for pick-up. Simply use the email copy on your phone as proof of purchase for collection.

If you authorised another person to collect your parcel, he or she will require photo identification in order to sign for and collect the parcel. Once your parcel has been signed for, you will be responsible for any damage or loss to your items.

If you are not 100% satisfied with a product for any other reason, whether your purchased it in-store at any of our retail outlets, or online through our Site, you may return it within 30 days of purchase for a refund or exchange provided certain conditions are satisfied.

Check out our Returns & Refund Policy for full details and fill in the form at our Online Returns Portal.

For in-store purchases, please return your product to the store in which you purchased it as this will facilitate an easier exchange, refund or replacement if applicable. You must present proof of purchase, preferably your original register receipt.

For online purchases, please email our Customer Support Team together with your proof of purchase confirmation and contact mobile number so we can review your order and provide instructions how to return your purchase to us for exchange, repair or refund.

Please note, all returns must arrive back in their original condition, unused, unworn and with all tags attached and internal packaging in their original condition as well. A refund will not be processed if the items returned do not comply with these conditions.

We guarantee our products against ‘major failures’ including manufacturing faults, material defects and workmanship for 90 days from the date of purchase. Please note, there are exceptions to this guarantee, for example, normal wear and tear is not covered. See our Returns & Refund Policy for what’s included/excluded.

In order to make a warranty claim, you must provide proof of purchase.

For in-store purchases, please return your product to the store in which you purchased it as this will facilitate an easier exchange, refund or replacement if applicable.

For online purchases, please email our Customer Support Team including photos of the faults detected in the product so we can assess your warranty claim.

If you wish to speak discuss any refund, repair or replacement, please email our Customer Support Team and include your contact mobile number and we will get back to you as soon as we can!

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